Privacy Policy for ePuzzle.net
We maintain an unwavering dedication to protecting and preserving all personal data provided by our website visitors and service users, implementing robust and comprehensive security measures throughout our services and operations.
This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data. In this role, we are responsible for ensuring the proper handling, processing, and protection of all personal data submitted through our website.
We may process usage data (“usage data”), which comprehensively includes browser type, device information, IP address, page views, navigation patterns, timing of visits, and interaction metrics. This information is collected through automated logging systems, cookies, and analytics tools and may include puzzle completion rates, time spent on specific games, and feature utilization patterns. The source of this data is our analytics software and server logs. We process this information for several important purposes, including improving user experience, optimizing game performance, analyzing platform usage trends, and enhancing security measures, which enables us to deliver personalized gaming experiences, maintain platform stability, and prevent unauthorized access. The legal basis for this processing is our legitimate interests in monitoring and improving our website and services.
We may process account data (“account data”), which comprehensively includes email address, username, password hash, account preferences, subscription status, and authentication details. This information is collected through registration forms, account settings, and user input and may include payment information, communication preferences, and account security settings. The source of this data is direct user submission during account creation and management. We process this information for several important purposes, including user authentication, service provision, account maintenance, and security verification, which enables us to manage user accounts effectively, process transactions, and maintain platform security. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
We may process profile data (“profile data”), which comprehensively includes display name, avatar, biographical information, gaming preferences, achievement history, and social connections. This information is collected through profile creation forms, user settings, and gameplay activity and may include custom puzzle collections, gameplay statistics, and friend lists. The source of this data is user-provided information and automated gameplay tracking. We process this information for several important purposes, including personalizing user experience, enabling social features, tracking achievements, and facilitating community interactions, which enables us to create engaging social experiences, recognize user accomplishments, and foster community engagement. The legal basis for this processing is our legitimate interests in operating and improving our gaming platform.
You have the right to access your personal data, which means you can request and receive a comprehensive copy of all personal information we hold about you. This includes the ability to verify data accuracy, review processing purposes, and understand data sharing practices. To exercise this right, you can submit a formal request through our dedicated privacy portal or contact our privacy team directly at [email protected]. We will respond within 30 days and may require government-issued identification, account verification details, and proof of address to verify your identity.
You have the right to rectification, which means you can request corrections or updates to any inaccurate or incomplete personal information we maintain about you. This includes the ability to modify account details, update profile information, and correct any processing errors. To exercise this right, you can use our account settings interface or submit a formal correction request through our support system. We will process your request within 15 days and may require current account credentials, specific data corrections requested, and supporting documentation to verify your identity.
[Character limit reached – Continuing in next response]Data Processing and Security Measures
How We Handle Your Data
We process Service Data which includes user profiles, gameplay statistics, puzzle completion rates, and account settings. This processing involves automated collection, analysis, and storage of gameplay patterns, enabling us to provide personalized gaming experiences and track progress. For example, in the context of Gaming, this includes tracking puzzle completion times, difficulty preferences, and collaborative puzzle achievements. The legal basis for this processing is legitimate interests and contractual necessity, specifically to deliver our core gaming services and improve user experience.
We process Technical Data which includes device information, browser type, IP addresses, and system logs. This processing involves automated collection through cookies and similar technologies, enabling us to optimize platform performance and ensure compatibility. For example, in the context of Gaming, this includes monitoring game loading times and puzzle rendering capabilities. The legal basis for this processing is legitimate interests, specifically to maintain optimal service functionality and security.
We process Communication Data which includes messages, forum posts, and support tickets. This processing involves storing and analyzing user interactions, enabling us to facilitate community engagement and provide support. For example, in the context of Gaming, this includes moderating puzzle-sharing forums and processing collaborative puzzle requests. The legal basis for this processing is consent and legitimate interests, specifically to maintain community standards and provide assistance.
We process Transaction Data which includes purchase history, subscription status, and payment information. This processing involves secure payment processing and subscription management, enabling us to provide premium features and process payments. For example, in the context of Gaming, this includes managing premium puzzle access and custom puzzle creation subscriptions. The legal basis for this processing is contractual necessity and legal obligations, specifically to fulfill paid services and comply with financial regulations.
We process Preference Data which includes game settings, difficulty levels, and customization choices. This processing involves storing and applying user preferences, enabling us to provide personalized gaming experiences. For example, in the context of Gaming, this includes saving preferred puzzle sizes and visual themes. The legal basis for this processing is legitimate interests and consent, specifically to enhance user experience and maintain user preferences.
Security Measures
Our comprehensive encryption protocols ensure end-to-end protection of your data, incorporating industry-standard algorithms and regular security updates to maintain data integrity. This includes regular security assessments and penetration testing by qualified professionals.
We implement multi-layered security infrastructure, including advanced firewalls and intrusion detection systems that continuously monitor for and prevent unauthorized access attempts. This infrastructure undergoes regular updates and enhancements.
Access to personal data is strictly controlled through role-based permissions, multi-factor authentication, and detailed access logs. We maintain comprehensive audit trails of all data access and modifications.
Our continuous monitoring systems provide real-time threat detection and automated response protocols, ensuring immediate action against potential security threats.
We maintain comprehensive backup procedures with encrypted offsite storage and regular recovery testing, ensuring data availability and integrity.
All staff undergo regular security awareness training and must comply with detailed data protection protocols, including specific training for handling sensitive data.
International Data Transfers
We may transfer your personal data to countries outside your jurisdiction. These transfers are protected by appropriate safeguards, including Standard Contractual Clauses, Binding Corporate Rules, and approved certification mechanisms. Each international transfer is conducted under strict protocols that ensure:
– Adequate data protection standards
– Compliant processing procedures
– Enforceable data subject rights
– Effective legal remedies
International transfers are protected by GDPR standards, ISO 27001, and Privacy Shield frameworks, ensuring compliance with local and international regulations. We implement additional measures including:
– Regular compliance audits
– Data protection impact assessments
– Documented transfer mechanisms
– Continuous monitoring procedures
Regarding international transfers, you maintain specific rights including:
– Right to information about transfers
– Right to object to transfers
– Right to withdraw consent
– Right to data protection guarantees
Data Retention
We maintain specific retention periods for different data categories:
Account Information: 24 months after last activity to maintain user progress and achievements
Usage Data: 12 months for service optimization and pattern analysis
Transaction Records: 7 years to comply with financial regulations
Communication History: 18 months to support user inquiries and dispute resolution
Technical Logs: 6 months for security and performance monitoring
These retention periods are determined by:
– Legal requirements
– Business purposes
– Technical necessities
– User preferences
Special circumstances affecting retention:
– Legal obligations
– Dispute resolution
– Security investigationsCookie Policy and Compliance
At epuzzle.net, we use various types of cookies to enhance your puzzle-solving experience and ensure optimal website functionality.
Essential Cookies
Essential cookies serve fundamental functions for basic website operations and security. They process authentication data and session information to enable core gaming features. For example, in our gaming platform, these cookies maintain your puzzle progress, save game states, and ensure secure login sessions. These cookies are necessary for:
– Maintaining secure user authentication during puzzle sessions
– Protecting against unauthorized access to user accounts
– Managing active gaming sessions
– Ensuring technical stability during puzzle solving
– Facilitating multiplayer puzzle interactions
Functional Cookies
Functional cookies enhance your puzzle-solving experience by remembering your preferences. They process user settings and customization data to enable personalized gaming features. These cookies allow us to:
– Remember your preferred puzzle difficulty levels
– Maintain custom interface settings
– Save puzzle creation preferences
– Store favorite puzzle categories
– Customize gaming controls
Analytics Cookies
Analytics cookies help us understand how players interact with our puzzles. They collect anonymous usage data to improve gaming experience. In our gaming context, these cookies track:
– Popular puzzle types and completion rates
– User navigation through puzzle categories
– Feature usage in puzzle creation tools
– Average puzzle completion times
– Preferred gaming modes
Performance Cookies
Performance cookies optimize your puzzle-solving experience by monitoring technical aspects. They analyze system performance data to ensure smooth gameplay. These cookies focus on:
– Puzzle loading speeds
– Game rendering performance
– Multiplayer connection stability
– Content delivery optimization
– System response times
Cookie Management
You maintain full control over cookie preferences through:
– Your browser’s cookie settings
– Our in-site cookie preference center
– Account privacy settings
– Game preference controls
GDPR Compliance
For EU residents, we implement strict data protection measures including:
– Clear consent mechanisms for cookie usage
– Minimal data collection for puzzle functionality
– Specific purpose limitations for collected data
– Defined data retention periods
– Transparent processing procedures
CCPA Compliance
California residents enjoy additional privacy rights regarding:
– Access to collected gaming data
– Deletion of personal information
– Opting out of data sharing
– Equal service access regardless of privacy choices
– Comprehensive data collection records
COPPA Compliance
For young puzzle enthusiasts under 13:
– Strict age verification processes
– Required parental consent for account creation
– Limited personal data collection
– Enhanced privacy protection measures
– Parental account monitoring options
Updates and Changes
We maintain policy accuracy through:
– Regular compliance reviews
– Timely user notifications
– Updated consent requirements
– Detailed change records
– Ongoing compliance monitoring
Contact Information
For privacy-related inquiries:
– Email: [email protected]
– Response within 48 hours
– Identity verification required for data requests
– Support for all privacy concerns
This policy was created specifically for epuzzle.net and covers all associated services within the Gaming industry.